Still need more information about how to set up your system?
Learn more by exploring the Frequently Asked Questions below.
Smarter. Faster. Safer.
We’ve created a new way to ensure your Ultimate WiFi experience is delivered with ease and simplicity.
Reliable Service First
Our technicians will validate that the service is active at your house. Then, we’ll deliver the equipment right to your door.
Guided Install. Together.
The CommandIQ™ WiFi app makes setup quick, easy and secure. We’ll walk you through that process and provide you with 24/7 support.
Installation Steps
Follow these easy steps to upgrade your current system to the best your service provider has to offer! Or watch the install video.
If you have questions, give your service provider a call!
1.
Locate and disconnect
the power on your existing GigaCenter
2.
Unbox your new router
Ultimate Wi-Fi system.
3.
Before moving on, disconnect the ethernet cables from the GigaCenter and connect them to the same ports on the back of the GigaSpire.
4.
Take power cord and plug it into Router and wall outlet. Your system may take up to 10 minutes to
boot up.
5.
A green light will indicate a success installation. Now lets get up set up with the CommandIQ Wi-Fi app
Ultimate WiFi Deserves the Ultimate App.
We Help You Command a Connected Home With Ease.
Tailor your home network experience your way from the palm of your hand. With the CommandIQ app from your broadband service provider, you can manage every aspect of your experience. Monitor network traffic, prioritize device usage, run bandwidth tests, create guest networks, and set parental controls. With a simple tap of a button, you can customize settings across connected devices, applications, and rooms in your home.
Learn More
Enjoy Enhanced Parental Controls With ExperienceIQ.
You set the boundaries. We help you enforce them. CommandIQ comes with access to ExperienceIQ, an additional service within the app that allows you manage screen time and content and control internet access for every connected device in your home.
Experience Award-Winning Network Security With ProtectIQ.
You lock your doors and windows, so why not your network? CommandIQ comes with access to ProtectIQ, an additional service within the app that guards your network against viruses and malware, and keeps bad actors from infiltrating your network, 24/7.
We Go Beyond the WiFi.
More than the ultimate online experience, we offer managed services that support your connected life.
Learn more about your new service
with these free resources.
Transform your home with the Ultimate Wi-Fi Experience.
Get help over the phone or online 24/7. We’re here to answer your questions and help you use your subscription to the fullest.
Or call 1-800-555-1212
Elite Support at the Heart of
Your Service
We’re not just here to fix problems—we’re here to make your WiFi experience feel like a VIP treatment, 24/7.
- Same Day Support for instant fixes
- After Hours Support for late-night needs
- Onsite Support when you need it most
- Free WiFi System Replacements for zero stress
- Router Updates and Security Patches done for you
- Quarterly Updates and Feature Enhancements to stay ahead
Total Security from Network to Home
Your data, privacy, and devices deserve a fortress-level defense, and we’re committed to keeping your home safe, inside and out.
- Core Network Security that’s always on guard
- CPNI Protection for your privacy
- Hardened WiFi System with WPA3 for top-tier defense
- Built-In Virus, Malware, and Threat Blocking for worry-free living
- DDoS Attack Protection to keep you safe online
- Real-Time Threat Detection for proactive safety
- Secure Guest Network for added peace of mind